Fulfillment Policy

At VergasonSojourner&McWaters, we are dedicated to delivering exceptional advertising services tailored to meet the unique needs of each client. Our fulfillment policy ensures transparency and clarity in how we manage and deliver our services.

Service Delivery

Once payment is successfully processed through Stripe, our team will initiate your advertising project according to the agreed terms. The project scope, deliverables, and deadlines will be outlined in the project agreement. We aim to maintain open communication throughout the project to ensure that all objectives are met to your satisfaction.

Project Timelines

Project timelines can vary significantly based on the specific requirements and complexity of the work. We commit to providing an estimated timeline during the initial consultation and strive to adhere to the agreed schedule. Regular updates will be provided to keep you informed of the project's progress.

Revisions and Changes

We value your input and offer revisions to ensure the final deliverable meets your expectations. Typically, clients are entitled to request up to three rounds of revisions at no additional cost. Should further revisions be required, additional charges may apply. Detailed terms regarding revisions will be included in your project agreement.

Refunds and Cancellations

Given the custom nature of our services, refunds are handled under specific conditions:

  • Cancellation before initial consultation: Full refund.
  • Cancellation after initial consultation but before substantial work has commenced: 50% refund.
  • Cancellation after significant progress has been made on the project: No refund.

To request a cancellation or refund, please contact our support team at [email protected]. Each request will be reviewed individually to ensure fair and reasonable resolution.

Client Responsibilities

Clients play a crucial role in the successful completion of a project. It is essential that clients provide timely feedback, required materials, and clear instructions. Delays in client responses can affect the overall project timeline and may result in rescheduled deadlines.

Contact Information

If you have any questions or need further assistance, please feel free to reach out to us at:

  • Phone: 407.620.6776
  • Email: [email protected]
  • Address: 952 International Parkway, Lake Mary, FL 32746

Privacy and Security

Your privacy and the security of your information are of utmost importance to us. All payment transactions are securely processed through Stripe, and we comply with industry standards to protect your data. For more details, please refer to our Privacy Policy.

Thank you for choosing VergasonSojourner&McWaters. We are committed to delivering top-notch advertising solutions and look forward to collaborating with you.